A:Occasionally, electronic equipment needs to be restarted to function optimally. Follow these steps to reboot:
- Unplug the power connection from the back of the modem for about 10 seconds and plugging it back in. The modem will take about 2 minutes to come back online. You'll know it's online when the Power, Sync and Ready lights are lit solid.
- If you have a router, reboot your router by unplugging the power connection from the back of the router for about 10 seconds and then plugging it back in.
- Restart your computer. Shut the computer down completely and then start your computer again
Hardware and Software Compatibility:
If you do have a router connected, bypass it temporarily by connecting the network cable directly from the modem to your computer. This will identify where any slowdowns may be occurring. If speed test results improve with the router out of the equation, you will need to contact the manufacturer of the device for further support.
Tip: Older routers may not be able to support the current speeds that your Fusion Broadband services are capable of delivering. To confirm the performance capabilities of your router, refer to the user's guide or contact the manufacturer for assistance. If your router is not capable of supporting your Fusion Broadband speeds, a newer model may be needed. Fusion Media offers a solution that combines a cable modem and wireless router in one easy to use device. Contact Customer Service for more information.
Your computer will need to meet (or exceed) the minimum hardware requirements that your operating system specifies.
A:Over time, a computer's performance and speed may be impacted by a number of factors. The following is some basic computer maintenance that you may also use for a tune-up.
- Turn off programs running in background.
Programs run automatically every time your computer starts. Often times these programs can be temporarily stopped by right-clicking on their icon and choosing "Exit" or "Disable." For more information on modifying each program, contact the software support group for that program.
- Scan for Viruses and Spyware and Cean
Viruses, trojans, spyware and malware can impact Internet speeds. Before scanning for virus and spyware issues, update your antivirus software. If your computer is not protected with firewall and antivirus software, you can purchase it locally or download it from places such as www.download.com.There are also places online that allow you to scan your computer for viruses at no cost such as www.antivirus.com.
- Clear Temporary Internet Files/Cookies/History
Internet browsers, such as Internet Explorer or FireFox, store information within them and may need to be cleared out. Internet Explorer can be cleared by clicking on Tools, then Internet Options, then Delete Temporary Internet Files, Cookies and History
- Repair Connection
To repair a network connection in Windows XP:
Click Start, then Control Panel, then Network Connections. Right-click Local Area Connection and click Repair.
To repair a network connection in Windows Vista:
Click Windows button, then Control Panel, then Manage Network Connections. Right-click the Local Area Connection and click Diagnose and Repair, then Reset the Network Adapter.
- Check Cabling and Connections
Quality cabling connected securely to the cable modem and computer can impact the performance of your Internet connection.
- Reseat all connections:
Tip: By reseating all connections one at a time, you are confirming that each one is connected properly without having to remember where each and every connection came from or went to.
While reseating the connections, confirm that no cables have any damage or tight bends in them. If any cables are damaged, they should be replaced. RG-6 coaxial cable and CAT5 network cable can be purchased at any electronics retailer. Make sure that the coaxial cable connections are clean and are connected tightly. The Ethernet (or network) cables should click into place tightly at the back of the modem and on the computer.
- Remove Any Unnecessary Coax Splitters
While checking all coaxial connections, if there are any splitters inline that are unneeded, remove them. If there are any splitters with unused ports on them (a six-way splitter when only a two-way splitter is needed), replace them with a splitter that is suitable for the amount of connections needed. Coaxial splitters can be purchased at any electronics retailer.
- Optimizer Programs
There are programs available online that will allow you to customize network settings of your computer that may optimize download and upload speeds. These programs may be free to use, free for trial or require purchase.
Tip: before installing any of these, or any program, look for reviews from other users. This may help you decide which program will work best for you.
To help locate some of these programs, search for the following terms in your preferred search engine:
- TCP tuning
- TCP tweaks
- TCP/IP tuning
- TCP/IP tweaks