Broadband Technician level 2
Responsible for responding to customer issues and performing field technical work including installs, disconnects, reconnects, installation of additional outlets and relocations.
Performs a variety of duties pertaining to the installation of products and services such as video, voice and internet with some specifications.
Responsible for troubleshooting and repair from the bridger to the customer’s equipment, documentation, and maintenance of assigned vehicle, tools and equipment
The candidate filling this position must be able to follow instructions given by supervisor.
Able to perform the duties of Installer Technician.
Plans daily route, requisitions equipment and supplies, and stocks vehicle and maintains company truck. Assure all tools are properly utilized, maintained and secured. Need to keep a current inventory list of the tools and materials in each company vehicle.
Review and interpret work order and determine the type of installation and equipment is required. Discuss placement with the customer and inspect the premises to determine routing and proper installation method (aerial/ground drops).
Complete and maintain records, including completion of all required information on work orders to ensure details of work are recorded into customer’s account.
Determines customer’s current service level, inquires into customer preferences and needs and recommends company service upgrades or additional products. Educate customer in the use of products and services.
Possess a valid state driver’s license and clean driving record.
Provide excellent communication skills. Follow detailed instructions and complete all tasks in an efficient manner.
Field service experience with cable, telecommunications or electronic equipment.
Ability to carry, climb, and operate extension ladder.
Ability to drive Company vehicle in a safe and responsible manner.
Ability to work in small confined spaces.
Ability to work with appropriate testing equipment.
Ability to differentiate between different sizes and colors wires.
Require 2 years experience.